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Returns & Exchanges

JOOLcity PRINTING TECHNOLOGY DISCLAIMER

JOOLcity uses DTG printing technology (Direct-to-Garment).  With this technology, a printer directly applies the ink onto a product with inkjet technology. It’s sort of like printing on paper, except on a t-shirt or hoodie.  The DTG process uses eco-friendly nontoxic "water-based" inks, which are absorbed by the fibers of the garment.

Due to the combination of water based inks along with the fabric density & fabric content of different products, the print opaqueness (not able to be seen through; not transparent) will vary from product to product.  Because the water based ink is "absorbed" by the fabric, the resulting printed graphic will have a faded/vintage look.  While we think this is a cool "lived-in" effect, it may not be ideal for you if you prefer a super opaque printed outcome on the products you wish to order.

RETURNS & EXCHANGES

If you would like to process an exchange or return for missing, misprinted or damaged items you've ordered with us, please contact jon@joolcity.com to confirm instructions on next steps. 

You have 30 days from your original purchase date to make a claim regarding your order.  If you make a claim after 30 days from your original purchase date, unfortunately we cannot proceed with offering you a return or exchange.

Returns & exchanges can only be issued if you...

  • did not receive your order.
  • received the wrong product.
  • you received a misprinted product.
  • you received damaged product.

We do not offer returns & exchanges if you...

  • listed the wrong "ship-to" address on your order.
  • are unhappy with the print quality on your product.
  • ordered the wrong size.
  • have buyer's remorse

To be eligible for a return or exchange, the product you ordered must be unused, unwashed and in the same condition that you received it. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  

All orders of SALE items are final.

 

 

 

 

 

 

 

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